FAQs

What is the SAIR Halo?

The SAIR Halo is a premium 100% human hair extension that gives instant length, volume, and fullness. It’s reusable, durable, and blends seamlessly with your natural hair.

How can I wear it?

The SAIR Halo is two products in one:

  1. Halo Style: Worn on top of your head with the invisible wire — quick, easy, and perfect for everyday wear.
  2. Volumizer: Use the extra velcro clips and wired option to add volume underneath your hair for a thicker, fuller look or to create more elaborate hairstyles.

What comes in the pack?

  • One Halo extension
  • Extra velcro clips
  • Wired option for versatile styling
  • Care instructions

What shades are available?

We currently offer 6 curated shades designed to match a wide range of natural hair tones. Check our shade guide and photos to pick the right one.

Can I colour, cut, or style it?

Yes! SAIR is 100% human hair, so you can curl, straighten, or style it just like your own hair. We recommend testing on a small section first and not colouring it until you’re sure about the shade match.

How do I wash and care for it?

  • Use sulfate-free shampoo
  • Condition and detangle gently
  • Air dry when possible, avoid excessive heat
  • Store in the original packaging or a clean bag to maintain shape

How long does it last?

With proper care, your Halo can last 6–12 months depending on wear frequency.

Can I return or exchange it?

  • No returns for change of mind
  • Exchanges are only for colour, under the conditions in our Colour Match Policy

How long will shipping take?

  • In-stock orders from Sydney: 3–8 business days (standard)
  • Pre-orders / out-of-stock items from China: up to 3 weeks dispatch + 3–8 business days delivery

Why should I pre-order?

Pre-ordering guarantees your shade before it sells out. You’ll get updates on shipping and tracking, so you always know when your Halo is on its way.

Is it easy to reuse?

Yes — just follow our care guide, and your Halo can be worn again and again.

I’m unsure about my shade — what should I do?

  • Compare your hair in natural light to our shade guide
  • Test the Halo’s blend using the extra clips and wire before committing
  • Still unsure? Email us at hello@sairhair.com — we’ll help you pick the closest match