Shipping policy

We currently ship orders Australia-wide only.

Pre-Orders

Since our first drop is limited, some shades may be available on pre-order.
Here’s how that works:

  • When you pre-order, you’re securing your SAIR before it sells out.
  • You’ll get an update once your order is packed and ready to go — no guesswork.
  • If anything delays the shipment (like customs or freight hold-ups), we’ll email you straight away.

We recommend pre-ordering early if you’re after a particular shade, as some won’t restock immediately.

Shipping Fees

  • Free shipping for all orders over $200 AUD
  • $9.95 flat rate for standard shipping on orders under $200
  • Express Shipping: $14.95 

Processing & Shipping Times

All orders ship from Sydney, Australia.
Once your order is in stock, please allow up to 5 business days for dispatch.
Estimated delivery times after dispatch:

  • Standard: 3–8 business days
  • Express: 1–4 business days

During busy periods (launches, sales, or holidays), dispatch times might be a little longer — we’re a small team, but we pack with care. 

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with your tracking link.
Please allow 1–3 business days for tracking details to update.
If your tracking says “delivered” but you haven’t received it, first check with your local post office or neighbours before contacting us.

Wrong Address Disclaimer

Please make sure your shipping address is correct before checkout — it’s your responsibility.
If you spot a mistake, contact us immediately at hello@sairhair.com. We’ll do our best to fix it before it ships, but once it’s left our warehouse, we can’t make any changes.

Lost or Damaged Parcels

Once your parcel is handed over to Australia Post or the courier, it’s in their care.
SAIR isn’t liable for lost or damaged parcels, but we’ll always help you file a claim or track down missing packages.

Delivery Delays

Delays can happen due to postal congestion, weather, or public holidays. We’ll always keep you updated if anything major changes, but please note we can’t guarantee delivery by a specific date.